If the steps below don't resolve your issue, please work your way through the Troubleshooting Connection Issues on Windows guide. NOTE: There are some other rare circumstances where connection may fail with your Serato hardware. Browse our DJ Packs, DJ Samples, DJ Tags and DJ Intros. Also Custom DJ Intros, Custom DJ Name Drops. Serato DJ intro says hardware disconnected dDJ-sb. For more troubleshooting help visit Serato support. Full Custom DJ Drops both DRY and PRODUCED. Try some troubleshooting steps for connection issues on Mac OS & Windows OS. Try all USB ports, some work better than others. Even after following the steps in that article carefully, you may find that your Serato hardware still doesn't connect to Serato DJ Pro or Lite, and the pop-up notification continues to appear even after relaunching the software or reconnecting your Serato hardware. Connect the Serato DJ hardware directly to a USB port on your computer, not via a USB hub. Users may see a Connection Error pop-up notification, with a Troubleshoot button that leads to our Windows connection - Check the default audio playback device article. We are aware of an issue that can result in a failed connection when connecting some Serato hardware to Serato DJ Pro or Serato DJ Lite on Windows 10 & 11 operating systems
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